MairkoHelp Center Contact us

HERE TO HELP

Keep good work
moving.

Find an answer, learn the next step, or get a hand from our team.

What can we help with?

Getting started

Your brand, your brief, your first chat.

3 articles

Creative Studio

Create, refine, and export your artwork.

4 articles

Connections

Link the platforms your brand uses.

2 articles

Billing & usage

Balances, charges, and payment settings.

5 articles

Account & security

Sign in and manage your account.

4 articles

Your workspace

Activity, conversations, and notifications.

2 articles

Troubleshooting

Get back on track or contact our team.

3 articles

Explore the guides

23 articles

Getting started

Start with Mairko

Turn a marketing brief into work from one chat.

Set up your brand

Give Mairko the context and assets it needs.

Find and organize your chats

Return to a conversation or start a fresh brief.

Creative Studio

Create your first creative

Give a clear brief and review the artwork.

Edit a creative and compare versions

Make targeted changes without losing the earlier result.

Choose assets from a website

Select the images Mairko should use in your creative.

Save or share a creative

Export the selected version as an image.

Connections

Sign-in accounts and brand connections

Understand which account you are connecting.

Connect ads or social accounts

Connect a platform to the right brand.

Billing & usage

Find your billing and usage

Review your balance, charges, and invoices.

Understand your balance

Review how usage and billing work.

Manage auto-recharge

Review your top-up settings and saved card.

Manage add-ons

Review optional features and their costs.

Separate ad spend from Mairko charges

Find the right invoice for each service.

Account & security

How do I sign in?

Google, email code, or a passkey. Phone is not required.

What’s the difference between Google sign-in and connected accounts?

One logs you into Mairko. The other links extra logins to the same user.

How do passkeys work?

Face ID on this iPhone, stored with Apple, for your Mairko account.

Sign out or delete your account

Find account controls and understand the difference.

Your workspace

What is Activity?

Email, calls, and SMS for this brand — opened from chat.

Manage notifications

Choose when Mairko can notify you.

Troubleshooting

A request is taking longer than expected

Check progress before starting the same job again.

Troubleshoot a platform connection

Resolve common sign-in and permission problems.

Report an app issue

Send useful details to the Mairko team.