Troubleshooting
Troubleshoot a platform connection
Resolve common sign-in and permission problems.
Check access
Confirm you are signing in to the right platform account and that you can manage the selected profile or ad account. Complete every permission and account-selection step.
Try again
Close the failed connection window, return to the relevant plugin, and reconnect. If access was revoked on the platform, you may need to authorize it again.
Get help
Send the platform name, the exact error, and the time it happened to team@mairko.ai. Never send a password, recovery code, access token, or full payment details.